Privacy Policy

Your Privacy

Plasterers 1 Stop Shop is a company registered in England under company number 03391058. Our registered office is 41 Rodney Road, Cheltenham, Gloucestershire, GL50 1HX. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Information We Collect & How We Use It

When you place an order, register on our website, provide a review of a product, use any online form on our website, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data).

By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us or our agents to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We and our group companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an email with “NO MAIL” in the heading to info@plasterers1stopshop.co.uk

If, at any time, you wish to have your information removed from our active databases, please send an email entitled “REMOVE FROM DATABASE” to info@plasterers1stopshop.co.uk

If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.

Our Use of Cookies, Internet Protocol (IP) addresses and Other Information Gathering Technologies

Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.

We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.

We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.

You can choose to refuse to accept our and /or third-party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will be unable to access certain parts of our site or place an order with us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using “private browsing mode” or you can use a proxy server, which allows web users to see pages via a third party web server. More information can be found in our Cookies policy.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie	Provider	Type	Purpose	Expires	Data Sent To
cb-enabled	www.plasterers1stopshop.co.uk	Necessary	This cookie is used to determine if the visitor has accepted the cookie consent box.	Session	UK
rc::a	google.com	Necessary	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent	US
rc::c	google.com	Necessary	This cookie is used to distinguish between humans and bots.	Session	US
wc_cart_hash_#	www.plasterers1stopshop.co.uk	Necessary	Helps WooCommerce determine when cart contents/data changes.	Persistent	UK
wc_fragments_#	www.plasterers1stopshop.co.uk	Necessary	Helps WooCommerce determine when cart contents/data changes.	Persistent	UK
_ga	www.plasterers1stopshop.co.uk	Statistics	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years	US
_gat	www.plasterers1stopshop.co.uk	Statistics	Used by Google Analytics to throttle request rate	1 day	US
_gid	www.plasterers1stopshop.co.uk	Statistics	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day	US
_fbp	www.plasterers1stopshop.co.uk	Marketing	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months	US
fr	facebook.com	Marketing	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months	US

How We Protect Your Information

We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is screwfix.com. This is done using one of the internets Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.

Sale of Business

In the event that this business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least 3 months notice of any proposed changes.

Links from this Site to Other Sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updating Your Details

If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your details in My Account. Alternatively, send us an email entitled “CHANGE OF DETAILS” to info@plasterers1stopshop.co.uk, send a letter to Plasterers 1 Stop Shop, Montis Court, Bouncers Lane, Cheltenham, GL52  5JW or you can telephone us on 01242 236383.

Should you wish to access the personal information that we hold about you please write to “THE CORRESPONDENCE TEAM” at the above postal address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee (cheque to “Plasterers 1 Stop Shop”). We will then respond to you within 40 days of the date of your request.

Changes

If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.

How to Contact Plasterers 1 Stop Shop

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to info@plasterers1stopshop.co.uk or telephone 01242 236383 or write to the Correspondence Team at Plasterers 1 Stop Shop, Montis Court, Bouncers Lane, Cheltenham, GL52  5JW.

Making a Complaint

If you wish to make a complaint about the way that we handle your personal data, you may contact the Information Commissioner’s Office through their website http://www.ico.org.uk.