Returns Policy

Returns Procedure

For all returns, you should contact us first to arrange.

In general, proof of posting should be obtained and produced as evidence of despatch in the event of goods being lost in transit.

If you are returning goods which you have decided you do not want, under the distance trading regulations you have 28 calendar days in which you can change your mind and cancel your contract with us.  This 28 days begins from the day you receive your goods.  Please let us know as soon as you decide that you have changed your mind.  You must return the goods within 28 days and they should be returned in an unused condition in their original packaging.   Returns for this reason will be at your own cost.  If you require help, we can arrange for a courier collection at your own cost.

You have a cooling-off period of 14 calendar days in which you can cancel the order, starting from when the goods are received, without having to give a reason.

Refunds

All applicable refunds of returned goods and the original delivery charge - will be processed within 14 days from the date of product return.  Refunds will not be issued until we have received the product in its original or delivered state, and in an unused condition.

For items which are faulty, please see 'Damaged, incorrect or faulty goods'.

If returned goods show signs of unreasonable use leading to diminished value we have the right to deduct for damage or wear and tear where the item has not just been checked but used.

WEE and RoHS Directives

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive 2002/96/EC on waste electrical and electronic equipment (WEEE) which, together with the RoHS Directive 2002/95/EC, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods.

Some of the products we sell may contain substances that can be hazardous to the environment if not disposed of properly.

Electrical and electronic equipment should never be disposed of with your general waste collections but must be separately collected for their proper treatment and recovery. The bin symbol (below) is applied to any product that requires WEEE compliant disposal.

The crossed-out bin symbol, which you may see on some of our products, reminds you of the need to dispose of the product correctly at the end of its life.  In this way you will assist in the recovery, recycling and reuse of many of the materials used in this product.  At the end of the life of your product please contact us for information on disposal arrangements.

When buying a new product from us you may be entitled to return an end of life product of equivalent type that has fulfilled the same functions as the new equipment to be supplied.

Where possible, also recycle your packaging.  With your help it is possible to reduce the amount of electrical and electronic waste ending up in landfill and to improve quality of life by preventing the release of potentially hazardous substances into the environment.

Damaged, Incorrect or Faulty Goods

If you have a problem with an item which you have ordered, please contact us straight away, by phoning us on 01242 236699, or emailing info@plasterers1stopshop.co.uk.  You (the customer) are solely responsible for inspecting the product upon delivery.  In the unlikely event your order is received damaged, or is faulty or incorrect, please contact us within 24 hours of receipt and return it immediately.  We will arrange to repair or replace your order, as long as the product has been used as intended and does not, on examination, display any signs of misuse. If faulty, please enclose a letter stating the fault(s) and return the item to us. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.  This does not affect your statutory rights.

Should you need to return a product due to an error on our part, we will exchange or refund the product for you.  We will also refund any reasonable associated carriage costs.